Your first seven days
Request a refund within seven days of your first Plus payment and receive a full refund. This applies to both the US$15 monthly plan and the US$120 annual plan. The guarantee applies once per customer.
Renewals and changes between monthly and annual billing do not restart the seven-day window. Later requests are reviewed individually.
How to request a refund
The support address and legal operator are placeholders and will be confirmed before payments open. The published request process will ask for your account email and order reference, never your password, magic code, or card details.
Refunds will be processed through Polar. A requested or pending refund is not the same as a completed refund; timing depends on the payment provider.
What happens to your subscription
Cancellation alone keeps Plus until the paid period ends and does not automatically refund a payment. An approved full refund to end service also ends renewal and Plus access; your existing links remain subject to the normal Free downgrade rules.
A partial goodwill refund or duplicate-charge correction does not automatically end your subscription. Any applicable history-export window is communicated separately.
Changing billing intervals
Monthly-to-annual switches happen at the next monthly renewal; annual-to-monthly switches happen after the paid year. Your already-paid time is preserved, so no switch-related prorated refund or credit is needed.
Billing errors and other rights
Billing-error corrections and refunds required by applicable law are not limited by the seven-day guarantee. Polar may also make refund decisions as merchant of record. This policy does not limit non-waivable consumer rights.